DISABILITY NDIS SERVICES

It is Kidsafe Qld’s charitable mission to keep kids safe and prevent injuries. For more than 40 years we have advocated for changes in standards and been involved in research to keep kids safe at home, on the road and at play.

So, when you book an NDIS consultation with Kidsafe Qld, you are paying for our expert, independent advice. We prescribe only the best transport solution for you and your child from a range of Australian Standard products, not just products that we represent.

Note: All consultation fees are payable independent of quotes for prescribed products being accepted and are payable within 14 days from the date of invoice. 

In-person consultations (SE Qld only)
$193 per hour or part thereof.
Plus $193 per hour of travel when consultations are outside of Brisbane CBD 

Online consultations (via Zoom)
$85 per half hour or part thereof to ensure the product is suitable for the ‘client’ 

Product trial
$150 per week that the product is on trial + postage (quote supplied)

Product prices
A formal quote will be issued. NOTE: all postural and behavioral harnesses attract GST 

Once you have submitted a consultation form, a quote will be sent for the estimated cost. You will be required to issue a service booking prior the appointment taking place. 

If you are self-managed, please create a service booking via the NDIS portal 

If you are plan-managed, please contact your plan manager and request they issue a service booking. 

If you are agency-managed, Kidsafe Qld will create a service booking on your behalf.

1. In-person consultation fee is $193.00 per hour or part thereof within the Brisbane CBD.
2. For South East Qld locations outside of the Brisbane CBD, travel time will be added to the consultation fee at a rate of $193 per hour or part thereof.
3. Service bookings are required before consultation appointments can be confirmed.
4. An invoice for consultations will be issued at completion of the appointment and payable within 14 days
5. Consultation fee/s are payable by client even if funding is not approved/ available and regardless of the quotation being accepted.
   6. After consultation, a quote for delivery, installation, supply of agreed products e.g. child car restraint, modifications, harnesses or accessories will accompany the consultation invoice.
   7. Products are not supplied, delivered or installed until payment has been received for product and any consultations.
   8. A follow-up online consultation are available to ensure the product is working and being fitted properly. Consultations are conducted via Zoom and are $85 for 30min.

1. Kidsafe Qld services clients nationwide. Any clients living outside of South East Queensland area map can access our online services.
2. To ensure the product you are trialing or purchasing is suitable for your client / child, we offer a 30-minute consultation via Zoom at $85.00 per half hour or part thereof.
3. An invoice for the consultation will be issued at completion of the appointment and payable within 14 days
4. Consultation fee/s are payable by client even if funding is not approved/ available and regardless of the quotation being accepted
5. Following consultation, any products requested for trial will be invoiced.
   
6. Products are not supplied until payment has been received for product and any consultations. 
7. A follow-up online consultation at the end of the trial period is recommended to ensure the product is working and being fitted properly. Consultations are conducted via Zoom and are $85 for 30min.

1.  After a consultation, products are loaned for trial at a rate of $150 per week for one harness. Additional harnesses in the same trial are charged at $110 each per week.
2. If trialed products are successful, a quote/ invoice is raised for purchase.
3. Trial products remain the property of Kidsafe Qld and cannot be retained for purchase. 
4. Near the end of the trial period, a follow-up 30-minute online consultation is recommended if any of the products need to be changed. A revised product quote may be necessary. 

These Terms and Conditions apply to quotes / invoices supplied for consultation services by Kidsafe QLD at an agreed location.  

We use the following term: 

“Kidsafe QLD” means Kidsafe Queensland Inc. 

“Client”, “you”, or “your” means your service / organisation or individual (parent / carer) 

Quotes 
 

Quotes are estimates based upon the products / modifications / accessories trialed by the client and or other party. Quotes are subject to change in the event of product price increases.  

Quotes are only valid for 60 days from the date of issue.  

Venue/location and workplace safety 

All parties are required to ensure that the inspection site has been assessed as suitable for Kidsafe QLD staff to provide service (refer to Risk Assessment Policy on Kidsafe Qld website). 

Code of conduct 

Requires workers and providers who deliver NDIS supports to:  

• Respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions.  
• Respect the privacy of people with disability. 
• Provide support and services in a safe and competent manner with care and skill 
• Act with integrity, honesty, and transparency 

• Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability 
• Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability 
• Take all reasonable steps to prevent and respond to sexual misconduct. 

Product availability 

Kidsafe Qld does not stock large quantities of products. Due to global shipping delays, expect extended delivery times for any product not in stock.  
 
Completion of service agreement 

The service agreement will cease once all approved products have been supplied and installed by Kidsafe Qld, or Kidsafe Qld has been notified by parties involved they no longer wish to proceed. At this stage any applicable consultation fee/s must be paid in full. 

Re-trial / 2nd consultations: 

Fees for subsequent consultations are applicable as per our service agreement. 

Cancellation policy 

At our discretion we may invoice for any work or expenses if any consultation is cancelled within 12 hours of the confirmed date and time of the booked service or not attended. 

Product/ service satisfaction 

If you or the client have any concerns regarding a service or product provided by Kidsafe Qld please contact Kidsafe Qld directly on 3854 1829 or email mobility@kidsafeqld.com.au  

Product warranties will apply and it is the client’s responsibility to ensure warranty terms and conditions have been met. Kidsafe Qld is not responsible for any product/s that are damaged due to misuse and the warranty is voided. 

Alternatively, contact National Disability Insurance Scheme Quality and Safeguards Commission www.ndiscommission.gov.au/about/complaints 

Confidentiality 

It is agreed that employees of Kidsafe QLD shall not at any time either during the consultation or thereafter, divulge any confidential information about the client to anyone whatsoever without the client’s consent in writing. 

Trial products 

Policies and procedures are enforced to ensure the security of our equipment. By agreeing to borrow Kidsafe Qld equipment and products, you agree to follow the procedures, terms and conditions. 

1) The customer will accept full responsibility of the trial equipment for any damage, loss or disfigurement sustained while in your possession. 

2) The customer accepts that the costs of any required repairs or replacement for the equipment will be borne solely by the customer.  

3) The customer is deemed to be in possession of the product from the point in which they receive the equipment. The equipment will be deemed to have been returned when the equipment has been safely returned to the Kidsafe Qld premises. 

4) The customer is responsible for the return of the equipment by the agreed due date. A late fee will be charged on a daily basis for any late returns. Merely shipping out the equipment before the due date is not sufficient, the equipment is deemed to be returned once it has arrived at the Kidsafe Qld premises. 

5) The trial equipment must be returned in full. Any partial return or return missing components will not be accepted. The equipment will not be deemed to have been returned till all the components have also been returned. If the customer is unable to locate any components, then you will be charged for the appropriate replacement costs. 

6) All loans and trials must be approved by one of our sales staff. 

7) Extensions for the duration of the equipment trial may only be extended if authorised by our sales staff. 

8) The trial equipment cannot be used in any manner that goes against the agreed purpose. If the customer wishes to use the trial equipment for a different purpose, then authorisation from one of our sales staff is required. Any use outside the agreed purpose may result in the customer having to return the loaned equipment earlier than agreed on and incurring a fee. 

9) Any misuse, damage or loss of the equipment may result in Kidsafe Qld denying any further loans or trials to the applicable customer. 

10) The customer accepts that Kidsafe Qld can demand the equipment to be returned early if there is suspicion of any misuse or damage to the borrowed equipment.